They’re not just a dog or a cat… but rather a much beloved member of our family, bringing companionship, fun and joy to our lives.
And of course saying goodbye to your family pet is never easy, which is why Angel Ashes Pet Cremations and Memorials was founded – to ensure your pet receives the best care after life, and that you receive the support you need to get through this most difficult time.
We will collect your pet from your home or vet and after an individual cremation, their ashes will be returned to you along with a memorial package to help you say goodbye with love.
Melanie Salter Founder / Owner
We can collect your pet from any Adelaide, Mt. Gambier or Millicent clinic included in our standard fee.
When Mel lost her cat, Oakley-Bean, her heart broke.
Then, after a negative experience during his cremation, Mel’s heart broke all over again. Overwhelmed with uncertainty, as she held an urn containing ashes she could only trust were Oakley-Bean’s, Mel’s pain turned into a passion: ensuring other families never had to experience this doubt. Understanding how hard it can be, she founded Angel Ashes in 2008 to ensure your pet receives the best care available.
What makes us different …
Fast pick up
From your home or any vet clinic in Adelaide
Monday to Friday, 10 am – 5 pm (included)
Saturday, 11 am – 4 pm (+ $97)
*Mount Gambier & Millicent collections from vet clinics only Monday through Thursday via courier.
We understand our services are often needed unexpectedly so we offer zipPay, Afterpay and Latitude payment plans available at our online checkout or via phone.
Memorial gifts with every cremation
Receive a comfort teddy bear with a lock of hair and memorial candle. Guardian Angel packages also include our satin bag for their ashes and certificate of individual cremation.
Personal return of ashes*
After an individual cremation, their ashes will be personally returned to you by Melanie or Jay along with a beautiful memorial package.
* Adelaide Metro and Guardian Angel Packages only.
I knew from the moment I spoke to Mel that my boy max was going to be in great hands & cared for.Mel communicated with me so I knew what was going on.This time was hard enough but,it was a little easier feeling at ease that my boy was being taken... care of.When max came home everything was beautifully cared for & the extra details was more than i expected.Thankyou for taking care of my boy.Highly recommend Angel Ashesread more
Highly recommended the team at Angels Ashes!! in the last 9 months I've lost two cats one who Mel has picked up and brought home to me and my other girl has just been picked. My best friend who lost his dog and I took on sorting out her cremation... and return for him and Mel was nothing short of amazing making sure that we were both okau and being there if we needed. Thank you for all that you do for me and anyone else who loses their fur babies it's such a hard and horrible time but you guys make it a little easier ❤❤read more
We lost our baby girl Sasha 1 month ago. We thank you so very much Mel & Jay for the love and care you gave our special little girl. You both truly have the hearts of gold. I highly recommend Angel Ashes 😘❤😘❤
Professional and beautiful products and team. 10/10 recommend for your fur babies! Fast return from the day they’re picked up and taken to Angel Ashes. They’re more than generous with the free gifts included!Servicing rural and outlying SA... areas is a bonus! For the prices it’s all worth it!read more
Thank you so much to both Mel and Jay for looking after Sammy J Stephens. We have used your service before for a much loved pet and did not hesitate in using you again for Sammy J, because we knew he would be looked after while he was with you and... brought back to his home. I cannot recommend you any higher than I already do, you really do provide the best service for everyone's passed furbabies. Thank you for bringing Sammy J home to us.read more
Thank you to the whole team at Angel Ashes for making an incredibly hard time that little bit easier. Greggie came home just one week after he left us in the most beautiful way, his paw print is wonderful and something we'll treasure forever! The... online ordering was simple to use and Mel was so lovely and comforting 💜 will defiently use your services again just hopefully not any time soon. Thank you.read more
Thank you Mel from the bottom of our hearts for the care of our baby Bronx until you brought him home today .The presentation that you brought him home to us in was truly beautiful.You are an amazing person who takes so much pride in your business... and the respect you have of other people's pets is wonderful .I would highly recommend Angel Ashes to anyone that has to go through the death of their pet and who would like to have them cremated .The Firns Family. xread more
I cannot recommend Mel and the Team at Angel Ashes enough for their help in the last 12 months. We have had to say goodbye to both our boys, one at home and one at the vets and both Mel and Jason were not only prompt but compassionate on both... occasions.Thank you both so much....🌈....but I hope to not see you again for awhile, but I know if we ever meet again you will handle my fur babies with love and care xx love from the Bath Familyread more
A massive thank you to Mel from Angel Ashes for having such empathy and care when helping my fur baby Oscar B Bear cross the rainbow bridge 🌈🐈From having to organising his cremation the day after he left earth side to the moment he was... picked up and then brought home to me it was of great comfort knowing he was in such good hands and being able to talk with someone who greatly understands the sadness and heartache in loosing a furry part of the family.I am over the moon with the care and detail that went into Oscars cremation package and Paw print that I will definitely be recommending to anyone I know in their time of need..Thankyou again from the bottom of my heart for returning my sweet sweet boy home to myself, My family & his fur-sister ❤️🕊🐈 ✨🐾read more
I would like to say a big thankyou , to Jay and Mel for their outstanding service and understanding of my needs .They went above and beyond to make sure my needs were met.Highly recommended thanks guys.My urn was absolutely beautiful. Thanks for... your awesome support.read more
Mel and the Team at Angel Ashes are amazing! We lost our girl Tilly so suddenly, Mel has been amazing through the whole thing! So kind and gentle ❤ Mel came and picked Tilly up, Tilly was sent over the rainbow bridge with her favourite... blanket, favourite coat, favourite ball and Toy! this means so much to me ❤ Tilly was then dropped home and so beautifully packaged up x A big thank you from my family to yours 😘read more
Mel stepped in and took care of everything from the moment I made contact. She picked up baby and made sure he was safe on his journey to rainbow Bridge. Thank you for your care and kindness and bringing Diablo home to me 💙🌈🐕
Thankyou for all you do - when we lost our beagle Squigglet we were all in tears and it would have been hard to organise things on the phone. She was our world and so so loved! Being able to go online and order everything then receiving a... confirmation text a few minutes later meant we didn’t need to worry about tearing up on the phone (because we would have)! She was picked up and dropped off with care with communication the whole way through 💜 knowing this service is available when we need it just makes things a little easier! Thankyou 💜read more
Angels Ashes are the best, they did a really nice touch with my Elmo. A prayer A candle, a teddy with Elmo’s fur in a bag, his cremation certificate. His Urn. I couldn’t have found a better place for him.
We lost our baby girl almost two months ago now but Mel has given us the most beautiful tokens to remember her by! Our teddy stays on our bed each night we’re our girl Jem use to lay and we are forever grateful for the care that Mel took of our... girl once she had passed. Angel ashes is the perfect way to farewell a four legged member of your family! Couldn’t recommend enough ✨read more
Mel was such a lovely lady and understood how I'm feeling about losing my boy and how special he is to me helping raise 2 of my daughters with me and seeing me bring another little one to the family. My boy was so special to me and was my little... human cat.I will always been grateful for what Mel has done for me and receiving the teddy bear with her for in it is making me sleep a bit better as I'm sleeping with the teddy bearread more
Cannot recommend Angel Ashes enough. Both Mel and Jay were so lovely and made what was an absolutely devastating and difficult time that little bit easier. The package is absolutely beautiful and a perfect way for our family to remember our beloved... Charlie. I’m grateful for everything they did. Thank you, again.read more
I can’t thank Angel Ashes enough. I have spent the last week crying every day.. my boy was not home where he belonged. I couldn’t feel his presence.. I felt loss. Today my boy was brought home, and suddenly I feel at peace with his passing. I... can hold him again, not like I used to.. but I get the same feeling knowing he’s in my arms.Mel was so lovely to talk too, she understood everything I said, even though I was a blubbering mess. She was so supportive and so lovely and made the entire process stress free. I will forever use Angel Ashes for my fur babies and I am FOREVER greatful ❤️read more
Mel has been absolutely amazing. everything she has done has made this experience has made it so much easier 😍😍 thank you for everything.This is my baby boy Nitro. He was 12 years old, he lived a really good life. Being my childhood dog this... was one of the hardest things I’ve had to do. The day I placed my order I rang Mel to confirm everything was good and I started to cry on the phone and she was brilliant and so supportive about it all. I will forever use this company for future pets. And will forever recommend this company to anyone. Thank you again Mel you are amazing ❤️❤️❤️❤️read more
I cannot recommend Angel Ashes enough. We've had to use their services 3 times now, the last two just 4 months apart. Moxy (tabby-colour) passed first, she was a rescued Bengal-X with so much attitude and love to give. It was sudden and quick. She... was 2.5yrs old 💔. Harry (black baby) passed last December after a short battle with cancer. He was 6.5yrs old was and a kitten that was born in my loungroom from a stray I took in. He passed peacefully and quickly in his favourite sunny spot 💔. Audrey (the dog) passed this April gone. She was 12-13yrs old. She was a rescue that my husband adopted when she was about 5yrs. She also had a short, but nasty battle with cancer. She passed while in our garden 💔. Mel was so, so amazing and comforting the first time (several years ago now) that I knew exactly who I needed for the recent passing of two more of our furkids. And Mel understood just how much I loved my babies, no judgement for it. Just compassion, listening and often some helpful wise words. But, it's the little touches that show me that Mel and Jason genuinely care...like the free little teddy that she tries to match the colour of to your passed furkid❤️. The little patch of hair she encloses in a beautiful pouch with the teddy. The beautiful handwritten certificate of cremation. The beautiful packaging. Cannot praise Mel and Jason (Angel Ashes) highly enough ❤️. And there are no words to thank you for helping us in these heartbreaking moments.read more
Mel was so supportive and so lovely through this very difficult time in our family. When collecting and returning our furbaby she was so caring and professional and treated our “Elmo” (cat) like she was the most precious baby on earth (she was... to us). Mel gave our Elmo such a dignified, respectful and most importantly, caring transition from us to her which was especially comforting. We had time to say our final goodbye and was never made to feel that we had a time limit which was so very important to us. We wanted the best goodbye possible for our little miss and I believe that this was exactly what we received with Mel and Angels Ashes. Words can’t thank you enough Mel. You helped us give Elmo the perfect goodbye.read more
Could not say enough nice things about Mel & Angel Ashes.So caring & compassionate during our family’s time of loss.I wouldn’t hesitate to recommend them to anyone who loves their furry family member & wants to commemorate them when they have... passed.read more
they brought my baby home to me, I can't thank them enough. Mel is a beautiful person to do this kind of thing with a smile. made me feel very comfortable during one of the worst moments of my life. thank you
I lost my boy nearly 2 weeks ago & ordered my babies urn under a week ago, it turned up today & I couldn’t help but cry. I got the stainless steal grey urn with the gold paw prints & his name engraved on it. It’s so well done & so beautiful. The... letter of condolences was such a lovely touch. Thank you so much from the bottom of my heart! 💕read more
Highly recommend Angel Ashes, Mel was lovely and so supportive at a difficult time. Treated my turtle of 20 years with love. She provided a prompt collection so he didn’t have to linger, and was safely dropped home within 5 days.
I highly recommend Angel Ashes we've had to say goodbye to 2 of our furbabies in the last few months and the love and attention to our babies has been exceptional they have let us know every step of the way I thank them for everything they have done... from Nives and Rhiannonread more
Absolutely fantastic service, Mel is such a beautiful soul, very compassionate and both her and Jay really just go above and beyond to do everything they can to help you through everything as painlessly as possible. Cannot recommend or thank them... enough for everything they have done. ❤read more
from the first chat with Mel and her sending us warm hugs to welcome us as family in need during the hardest of decision we have to face from time to times in our journey through life. She and her organisation made my daughter's and my first pet... together more memorable with dignity bless Angel Ashes with all my heart🙏💜read more
I can not recommend enough... the kindness, the empathy and completeness we were given during our most distressing time. Angel Ashes our greatest appreciation and just the smile on the boys faces when we had Snickers return to us means the world.... Thankyou so very much xxxread more
Thank you so much for the care you took with Cuddles and keep my partner updated the whole time. Love having Cuddles home with us now and the little extra touches you did was amazing. Couldn’t be happier.
I can't thank Mel and Angel Ashes enough for their services. Losing a pet is hard, thinking you might not be able to afford to have them returned to you is worse. Angel Ashes having pay later options was invaluable to my mum and I getting Bodhi... home. Mel communicated with me the whole way and even returned Bodhi to my home personally. The quality of service and lovely packaging shows how much they care.I work in the vet industry and highly recommend using Angel Ashes if you've lost a beloved pet.read more
What an amazing , compassionate lovely person is Mel , my Cat Squeak endured the worst death ever and I am devastated . .I really appreciate everything you have done for my Squeak and myself . Have definitely made it easier for me to cope with his... unexpected passing on Saturday . Thank you xread more
Angel ashes was so good to me. Mel listened to me as i spoke to her about the loss of my beautiful cat blackey, she was so caring and understanding. Mel helped me through my loss. from contact she explained everything to me,she worked through all... the the arrangements, letting me know when she had blackey to bringing her ashes back to me, such a caring person and a business that i would recommend highly to anyone who needs her services. You know that your loved ones are in good hands with Mel as she has gone through the loss of her own beautiful cat and has a real love for peoples pets/family.read more
I cant thank Angel Ashes enough for their care during an extremely hard time for myself and my family. We recieved our beautiful Dexter back today, along with a beautiful teddy that has helped our young daughter and older son immensely. Thankyou... for your time and compassion, it's good to have Dex back home where he belongs.read more
We are so very grateful for such a professional local service to help us farewell our beautiful giant Amber at home. The teddy and lock of fur is a wonderful memento for the whole family to treasure. We truly could not have asked for more and do... highly recommend Angel Ashes Pet Cremations for anyone needing a personal yet professional farewell at home for their beloved animals. Thank you so much for helping our Amber onto the next part of her journey and for helping us through a very sad time <3 Xxxread more
My experience was unbelievable at a very sad time in my life. MEL picked up my boy from the vets, had a phone call to say she had him with her,made me cry. I new he was in the best hands. Kept me in touch every step of the way. MEL Brought my boy... home where he belonged,with a gorgeous candle and teddy. I made my own memorial for him. Thank you so much for making this very sad time more bearable. Xx🐶🐾😘read more
Have only the BEST things to say about this company. Well and truly met our needs and far beyond in a very sad time in our lives.... Thank-You so very much for all you did for Hayden Smith best mate Booff 💕🐾
The way they helped me through dealing with my dog's sudden passing when I had difficulty with cremating her as I am not all that comfortable with cremation. Jason spent a lot of time in a pm helping me choose and answering my... questions.Unfortunately I will be faced with this situation for my other dog who has just been diagnosed with lymphoma. It is only just over 4 weeks when she passed but I have been speaking again with Jason putting things into place for my boy when his time comes. I can certainly recommend Angels Ashes for the professionalism they have displayed to me including Mel letting me know she had picked my girl up from the vets the next day after I had to take her there late at nightread more
On Friday 22nd of November we lost our beloved Wilson. I rang Mel early that morning. Wilson gained his angel wings at about 12.30pm. Mel arrived at our home at 3.00pm, keeping me well informed of her whereabouts. She treated us & Wilson with total... respect & kindness. I sent a message to her on Saturday 23rd of November, she responded promptly. Mel bought Wilson home on Monday 2nd of December, once again, this was done with respect & kindness. A difficult time made a little easier. Thank you Mel. xxx❤💜❤💜read more
Once again Mel and Jason have been amazing. I love that they have allowed my furbabies to be cremated with their favourite toy. So professional and compassionate. Never had a bad experience in the three times that I've had to use their services.... A+++++++read more
Thankyou so much ! choosing you to take care of our baron ment the world! then recieveing all products week later. the products are amazing you've deffently exceeded my expectations! He will always be with me thanks so much!
After having to say goodbye to my cat, Albus, I opted to have him cremated through my local vets, due to remote living. After searching through the internet for two hours for the right urn, I came across Angel Ashes's website. I instantly found what... I was looking for, and I was pleased with how quickly it has arrived, along with being touched by the little personal touches Mel included. I highly recommend Angel Ashes's to anyone, as they provide such a wonderful service.read more
Thank you for your quick response to our beautiful girls passing. Mel was kind, thoughtful and great with our six year old daughter who was distraught. She has slept with the teddy every night awaiting Ruby's ashes. Grateful our Ruby has been well... cared forread more
was such an amazing experience it was all about the pet owner and their loss and trying to show support and help, not once did this feel like a sales transaction. it really is a service like no other. Thank you again for everything xx
After losing our beloved young furbaby, I can give Angel Ashes a 10/10 for their family owned business in supporting owners all the way in Prompt contact, Reliability & absolutely fantastic service.Keep up the great work Jay & MelIt's greatly... appreciated by Jeff & myself Julie 👍😊read more
Losing a pet is never an easy time. Mel & Angel Ashes made losing our little fella that bit easier. With the help of being able to select a personalised plant pot and knowing that his cremation was taken care of with love, care and dignity made the... whole process much calmer. A huge thank you. I would 110% recommend your services to anybody who has recently lost a furry loved one.read more
Mel was wonderful. The death of my beloved Blossom was so sudden and I was absolutely crushed. She came and got my girl the day after she passed away and within a week, Blossom returned to me in a beautiful bunny urn. She is in my bedroom and we... will never again be apart.read more
It was a devastating time saying goodbye to our beloved boy Sam,Mel made the process much easier to work through from first enquiry to making arrangements she showed so much understanding and compassion and offered many comforting words.Mel... genuinely cares about getting pets back to owners as soon as possible.Sam meant the world to us and we will always be grateful for the care he received from Angel Ashes I cannot speak highly enough of Angel Ashes.The care package is a beautiful keepsake Thank you xx😌read more
Mel and her team are absolutely wonderful she shows true compassion and empathy. Throughout the whole process mel provided guidance and support. she truly loves her job and treats every pet as though it was her own. Thank you mel x
Our baby is home.I can’t thank Angels Ashes enough for looking after her and bringing her home to us, their service and support is exceptional. Bessie TheBulldog your wings were ready but our hearts were not. I love and miss you beyond words,... my shadow, my baby girl 💜💜read more
If you ever want that special someone to give you family pet a sacred service with up most respect and love, Angel Ashes are the family business to give you loved pet a cremation. The outstanding customer service we received was very moving and... beautiful.... with true honesty this beautiful family Mel and Jay do are great job and do it with dedication, and passion of respect. I Like to share the amazing respect they show us loosing a loved one and the respect to our long loved family pet Waya, they were respectful, gentle, loving, caring and compassionate, towards us, and Waya too, the great niceness from Mel and Jay with us through the whole time with their interaction with my husband and I.As a family business the loyalty and commitment is there in knowing your family loved pet is in fantastic hands with them both, they managed our transition with Waya wonderfully, light hearted and with admiration in leaving my loved pet in there hands to be cremated.I really felt my Waya was handed to angels in Mel and Jay they are both earth angels put here for us all, to be able to place our loved pets in the hands of two extraordinary people, and knowing Waya was our loved pet of 12 years is to see that with all the love he’s had all his life, he was now able to go in to spirit world beautifully .So I give them both my highly recommendation to you all who are considering on using Angel Ashes don’t think twice, you will too be given a highly gentle and well mannered service as my family and I received with no regrets but praise.So do believe that I give my honest recommendation that these guys will treat you family pet with total love, and respect and in saying that they are both angels at what they do. Thanks Mel and Jay for everything 💗💗💗💗💗read more
My wife and I just lost our baby boy Waya Would love to thank Angel Ashes Pet Cremations. What fantastic Company. Mel and jay absolutely beautiful people great understanding and lovely mannered couple if needed again would not hesitate to call them... . Also beautiful products.read more
We cannot recommend their services enough...they helped us through one of the hardest times in our life...very supportive and nothing was too much trouble...their service and respect was second to none... xx
Thankyou to Mel and Jason for taking care of "Tink". our beautiful girl. your compassion and gentle ways are so comforting. you give so much more than customer service. It's the loving touch and a warmth from the heart which is needed at a time of... grief.read more
I got Mel's business card in 2016, My dog Jemma passed away 5/2/2019 (14 yrs old) & I called Mel soon after. Mel remembered meeting Jemma. Mel was ever so helpful and sensitive to my loss of such a beautiful member of my family and I couldn't think... of a better way to remember her by using Angel Ashes services in dealing with the loss of such a loved companion. I have some really nice momentous of Jemma that I might not have received if I went else where. Job well done Mel and will recommend your service to others that may need it in future. Thank youread more
I am struggling desperately with the loss of my soul mate, but I felt she was going into very caring hands when Mel came to us. it doesn't take this pain away, but made me feel better knowing she's with someone who cares. I am more than glad I found... Angel Ashes and Mel ❤🌈🐱read more
Under unfortunate circumstances I have had to use Angels Ashes twice now, two years ago for my beautiful cat Zoid and recently for Zoids father Stewie. I will go to Mel for as long as I have pets, which will be my whole life. I have never met... someone so compassionate and filled with such empathy, something that is surprisingly hard to find in this business. She is a beautiful person who really does understand what you are going through. Thank you from the bottom of my heart Mel, you are an angel yourself 🙏💘read more
From the moment I contacted angel ashes I knew my boofy boy was in great hands from pick up to delivery I couldn't have ask for a more professional and understanding service , the added touches of the Teddy and candle were very sweet & thoughtful... 💜 Thank you so much for making this hard time that bit easier 🙏🐾🌈read more
Thank you to Mel for making such a traumatic and devastating time for my mum just that little bit easier.Thank you as well for treating Horatio just like he was yours, it has helped my mum know that he is being treated with respect, love and care.
After 19 years together my little boy crossed over the rainbow bridge. I would like to thank Angel Ashes for taking care of my furbaby Scrappy and bringing him back home to me. I would highly recommend this service to anyone. Thank you Mel for... everythingread more
Our girl JoZee was a 13 yr old Schnoodle who took a sudden decline in health and I had the privilege to hold her for the last time just last Tuesday. From my arms she went to Melanie, who I felt instantly would care for our much loved fur baby on... the next part of her journey. Mel has communicated respectfully and with empathy throughout the process, ascertaining our wants for our girl and how and when she would be returned to us. We thank Mel immensely for her care and attention to us in this very unexpected but sad time we suddenly found ourselves in.🙏🏼 Margo, Len, Harry boy and Tippyread more
You guys were on holidays when I messaged you and you replied to me everytime I bothered you..😁Your service is outstanding right from booking, to picking him up and bringing him home to us..💯very comforting and understanding..so glad to have... oscar home again we missed him.. 🐶❤😪read more
I'm truly sorry this is such a belated Thank You post but on behalf of my fiancé Taylah and I, we want to pass on our many thanks to Angel Ashes back in July for their empathetic service they had towards us after the loss of our beloved Lilly (our... maltese x toy poodle) who died at age 17. We had previously organised Lilly with another pet cremation place who I shall not name, however deep in our hearts we did not feel peace at all and were second guessing our decision. After scoping the internet and looking into other pet cremations here in Adelaide we came across Angel Ashes and knew right away they were the one. After reading Mel, the founder of Angel Ashes reason for starting her business, we knew Lilly would be treated with the utmost respect, love and care and that's all that mattered to us. After contacting Mel and organising with her what we wanted for Lilly we were instantly put at ease and started feeling some peace during our grieving process. Mel collected Lilly from our vet, passed on her love and continued to communicate with us every step of the way which we appreciated. We chose the perfect urn for Lilly, a bronze love heart placed upon a stand and we also had that engraved which Mel organised separately for us. About a week passed and Lilly was ready to come home. Mel delivered her personally; she came inside and spent time with us, handing Lilly over aswell as a memorial package which contained a lock of her hair, a teddy bear, a candle and a certificate of only Lilly's ashes. Mel later on left but not before giving my fiancé a warm hug goodbye and wishing us the best. Angel Ashes you exceeded our expectations and we are eternally grateful. Thank you so much.Kindest Regards Jon and Taylahread more
Would highly recommend Mel at Angel Ashes. From the minute we answered the door, we felt complete compassion at such a hard time. Losing our Banjo Boy was one of the most heartbreaking things to happen but Mel had such empathy during this tough... situation and made us feel completely comfortable and some what at ease. Thank you Mel. You are wonderful at what you do. It is never easy when losing a fur baby but it's the journey that matters, Thank you for being a part of this beautiful journey. Xread more
Mel did such a wonderful job with our girl when we sadly lost her. Knowing that she was in good hands made everything more bearable. The service Mel provides is wonderful, it was quick, easy and personal which is greatly appreciated at this time.... Mel let us know when she had Sasha up until she came home which was a lovely gesture. Thank you for all that you did for us Mel. � ���read more
When my daughters cat "Zoid" passed away - we decided to get him crematedMel was most sincere & compassionate during this time, came & picked Zoid up and then delivered back his beautiful memorial at a suitable time with no inconvenience - I would... highly recommend her services. Thankyou Mel - should the need arise again I would most definitely use your service.read more
Cannot even begin to thank Mel from Angel Ashes for her incredible compassion and service through the most traumatic few weeks of my life and getting the big boy home. From updates through the process to knowing she was there just to answer with a... supportive text at any hour was so comforting, and proved he was in the right hands. She went above and beyond to make the process as easy as it could be. Forever grateful. Thank you so much for looking after him.read more
I now know why this business is called Angel Ashes as Melanie is an Angel for the service, support, kindness and going above and beyond for people who are are grieving the passing of their loved pet. I lost my little boy Chub last week who I had for... 11 years.. my dog was my everything. I am totally numb and and heart broken however, Melanie was so sensitive and supportive throughout this whole process, I knew the moment I contacted her my baby boy would be treated with the up most care. The professionalism and compassion Melanie provided has given me a sense of calm and assurance at a time like this. I received my boys ashes today and everything was perfect, down to the packaging to the beautiful little touches such as a beautiful card and poem. Please know if you decide to go with Angel Ashes you will be forever thankful as I am.read more
I can not speak highly enough of the beautiful Mel and the service she provides in such a loving, personal manner. Knowing my beloved Harvey was being looked after by this kind, caring person made a heartbreaking time just that little bit easier to... deal with. ��read more
I can not recommend Mel enough. Her kind words, her support and her empathy made a very difficult and distressing time, just that little bit easier. Mel treated my baby with the dignity and respect he deserved, keeping in contact with me, over the... period that he was in her care. Booking online was so simple and uncomplicated. Very quick and efficient service that was provided with so much support. The care package is beautiful and a great keepsake. Thank you for being a pillar of strength for me when I was going through one of the hardest parts of my life. I highly recommend Angel Ashes to anyone.read more
I can’t speak highly enough of Angel Ashes and of Mel’s service - I’ve had to say good bye to two of my babies in less than a year, and both times Mel has brought me a sense of ease and calm knowing that my babies are in the safest, most... respecting hands possible. When my guinea pig Richard passed away last year, Angel Ashes was closed while Mel and Jay were on holiday - I will admit I was apprehensive at the idea of Richard sitting in a freezer at a vet clinic for a few weeks and potentially getting lost or forgotten about amongst the bookings, but the day business resumed, I got a lovely text from Mel letting me know she had Richard with her, which brought the biggest relief.Earlier this week, I lost my rescue pigeon, Smudge - I was a bit concerned that I would be judged for having a pigeon cremated (even I questioned my own sanity for a bit), but Mel was again nothing but kind, warm and understanding and the perfect hug I needed that day.Thank you, Mel and Jay, for all that you do. �read more
Fantastic service that took a lot of the worry out of an absolutely heartbreaking time. With all of my focus being on my beautiful Stewie’s illness and inevitable passing, I hadn’t given much thought as to what would happen once he had actually... passed. Mel was fantastic - great communication from as soon as we made our booking, very flexible and very caring. Our precious boy was able to spend the final part of his journey at home with us, was collected by Mel and treated with the utmost respect. He was returned to us quickly in the beautiful wooden box we had chosen, with a lock of his fur, remembrance teddy bear (which has been of great comfort to our young daughter) and scented candle. Stewie was predominantly black with a small white patch on his chest which we loved, and somehow, Angel Ashes even knew to take the exact lock of fur I would have chosen myself - to include some of the much loved white. A huge thank you Mel, for taking care of Stewie and putting my mind at ease during this time xHighly, highly recommend.read more
I lost my beautiful little Hamish after 16 years of friendship. My vet recommended Angel Ashes. The loss of a loved pet is a hard thing to go through and Mel made it a lot easier. She was very caring, understanding and genuine also offering support... at any time if you needed someone to talk to.I would highly recommend Angel Ashes. �read more
5 weeks ago our Jazz was diagnosed with bone cancer, during this period I happened to call Angel Ashes. This was a very hard call to make, I spoke to Mel, asked her lots of questions, Mel was so lovely, made me feel good about everything, Mel talked... me through the process and reassured me she would be there when I needed her to be. The day came when I needed to send her that text, as I wasn't able to speak. Mel responded immediately, was there only when we needed her. When Mel came she sat with us, she did not rush us and took Jazzy in her care. She was beautiful. Offered a hug in which I accepted, and gave me time with Jazz at the car, only did she close the door when I said OK. A lovely lady who is in the right profession. Thanks Mel (Angel Ashes) you did a great job for us. Would call you again if ever needed. Luv Jazz's Mum & Dad, Kaylene &.Alan xxread more
When you loose a pet, the grief is the same as losing any loved one. Their farewell should have the same respect and love. This is why I decided to have Angel Ashes help me. Their love and support is outstanding.
After losing my precious little man Ralph very suddenly a couple of weeks ago, I gave Mel a call to help him on the part of his journey I could not. She was so caring and understanding it made what could have been an even more difficult time a lot... easier. She let me know when she picked my boy up so I knew where he was and then within a week she delivered him back to me. The urn is beautiful and the pendant is the perfect size. Thank you so much Mel, I appreciate what you have done beyond what just words can say. You cared for my Ralph cat during a time when I was unable to and I will never be more thankful.read more
Can’t thank you all enough for taking such good care of our boy Champ and bringing him back home to us...... after being lucky enough to have him for 19 years you made this hard time that much easier, the memorial urn, clay paw print and pendant I... received are simply beautiful as is the teddy with some of his fur in it.... I will treasure these things foreverThank you ���read more
We recently very unexpectedly lost our beautiful puppy Maverick, It was heart breaking and I was a mess and didn't know what to do. My vet recommend Angel ashes to me as they have the option to pay Via zippay. I called and it was the best... decision.Melanie was great she was so comforting and organised everything for me. She even gave me links to a support group. Absolutely amazing service and helped made the grieving easier. I'm truly thankful from the bottom of my heart.read more
Losing a a special member of your family is not easy ... and then comes the decision of what to do next. During a day filled with many tears, I went online to look for a suitable pet crematorium....the only one that offered a special personal,... caring and no nonsense website was Angel Ashes Pet Cremations.From the first contact to the delivery of my girl's ashes, Mel kept me informed and arranged everything. I highly recommend their service.read more
Thank you again Mel and Jay. Your services were special and personal to us. You made it that bit easier to say goodbye to our beloved fur baby. Your range of memorials gave us a chance to remember Mika in such a special way forever. From the first... call, to when he was brought back home. You gave your own personal touch to everything and we both felt Mika was cared for, looked after and appreciated like we would ourselves. Thank you for all you have done. Appreciate it immensely.read more
a big special thankyou to Mel at Angel Ashes for the quick response in regards to collecting my gorgeous Narla Bear and how much sympathy and support she had showed me through this hard time, she finally returned home today with a gorgeous package... and I couldn't be more at peace #mummyloveyou ��read more
We've just gotten our old girl back and while it's been a hard time for our whole family, Angel Ashes made the experience as easy as possible. Very personal, fast care and Blossy is back with us and heading back to our mum. Thank you so much Mel.... Couldn't have asked for anyone better to take bloss on her last journey after 17 years ��read more
I used angels ashes around 9 years ago. To this day I still remember their compassion to my loss. The relief of knowing individual cremation was done. The personal touch of getting my dogs hair and home service to get my boy home. I highly recommend... them and definitely be using their service again �read more
Mel came and took care of Jim Bob, our wonderful old pug, when he crossed to Rainbow Bridge at the grand old age of 17. He died at home with us and it was so wonderful to have him picked up with care, dignity and respect from our home and then... brought back to us in his beautiful box with his paw print , candles and card a week later. Couldn't have wished for more. Thanking you so much as we loved him more than words can say.read more
From the moment we contacted you, we knew our girl would be in good hands. Mel was so understanding, compassionate and respectful in every way. Nothing was too much trouble, even our girl's favourite toy was picked up to go with her. The personal... service by Angel Ashes is second to none - they really understand how devastating losing a beloved fur baby can be. Bless you, and the amazing work you do! So grateful we found your service! <3read more
my little man Calvin came home today.I would like to say a huge thank you to Angel Ashes Pet Cremations for being so supportive and caring for not only Calvin but for my Harold as well last November. It brings so much comfort knowing they are in... only the best of hands while being in your care. and for making this process so much easier with both of my boys. 💙read more
When my very old dog Mr Chippy died suddenly I reached out to Mel and she was amazing. Kind & compassionate 100%.Mel helped make a very sad time just that little easier.Will be using their services again & again in the future & feel extremely... confident in doing so.Mel & Jay - you both do an outstanding job.read more
Glade to see our boy been cared for in a respectable way couldnt think of anyone else to give our boy a great send off 🙂 i couldnt thank this lady enough for her kind words and support through this tough time
As much as I wish I didn't need this service there is no other company I would want to do this. You have absolutely incredible, understanding, and accommodating. It was hard losing him on my birthday and I will always miss my Jordie, you have given... me the best way to remember him so that he will always be with me. Thank you for all you have done, it has helped me so much!read more
Omg if your beautiful Fur Baby Means the world to you Don't even think twiceCall Mel and Jay they will make sure you get memories to hold on too I got my beloved Claude cremated as he was with me for 19yrs and a friend gave me Angel Ashes number... I called Mel and I found her to be so caring and we organized for my Fur Baby to be picked up Two weeks to the day I received my boy backI was so surprised the care Mel had taken with himThe extra mile Mel goes to make sure you get your Fur Baby back asap plus the special touches is fantastic I just cried when I got Claude home I was so overwhelmedThank you so much Mel and Jay it meant the world to me You looked after my Claude like he was your own ��I can never thank you enough I feel like you are apart of my family now Sending you hugs, love and light �����read more
Mel and Jason did a great job for both pets that passed my Rusty and Sooty, really great When my Dad and i took Rusty to meet Mel she was very respectful of Rusty and we knew he would be looked after he was cremated we got him bad in a beautiful... wooden box with his picture on it a really nice poem. flower seeds in his name his foot print in clay which was a kind touch. and clippings of his hair. with a very nice plaque this was done the same for sooty. thankyou for everything you did for us.read more
Angel Ashes (Mel) made the most tragic day of our lives a little bit easier. Within 30 minutes of my online query, I got a phone call and within an hour our beloved Winston was picked up. I was told exactly where Winston would be taken and were... continuously reassured that he would be looked after. I would recommend Angel Ashes to anyone who wants there beloved pet looked after and making the process a little easier.read more
We lost our boy a year ago we didnt really think about what we were going to do when it was that time. but after we google pet cremations we came across angel ashes and we glad we did mel was so good she pick him up and drop him off ( and waited... for us to say good by) highly recommend her!read more
Thank u sooo much for looking after bubba for me u are such a beautiful lady and helping me through the loss of my best friend bubba I miss him sooo much words could not tell u how much my heart is hurting thank u for the bottom of my heart... ��������������read more
I can't even behind to describe how much having Mel look after my boy helped in such a horrible sad time, I knew my dear Lucky was in safe hands and it would be only him I was getting back. After using another company once before with my partners... dog for cremation, I wish I had known about Angel Ashes sooner, they are amazing and the personal touch you get with it is just spectacular! I could go on all day about the amazing work, time and effort that was put in. Thankyou, thankyou and thankyou !read more
I can't thank Mel enough for her kindness and compassion when our beautiful boy Hank suddenly passed away at 18 months old. He was more than a dog to us, he was our family. The service Mel offered was so personal and she made us feel so cared about... at such a hard time. It made the worst situation that much easier knowing our boy was taken care of. Mel we can't thank you enough. We will recommend you to anyone who loves their pet. Your work is truly something special.read more
On the 28th December we lost our Maddie she was one in a million and can never be replaced I still cry for her at night and I know in time it will get better. Thank you to Angel Ashes for taking care of her and getting her back home to me xxxx I... don't know how you do it Mel but I am glad that there is someone out there for our furry family members thank you again xxxxxxxread more
From the first phone call until the return of my beloved Ella, Mel was caring, professional and sincere. Thank you for making a sad situation a little more bearable. Would not hesitate to recommend this service
Through the GENUINE care, respect, love & support from Mel, my devestating loss of my dear sweet babygirl Dezi (Deseree Ebony) was made just that tiny bit easier �� � � � � � � As my baby passed away at the vets at 4am, i hadn't had... the chance to say goodbye & without hesitation the following day Mel brought her to me so i could spend time with her & say a proper goodbye 🙁 I am so grateful to you Mel for taking such gd care of my Dezi & the dignity, respect & professionalism in which you showed me. The service you provided to me was outstanding & i have & will pass that information along to my friends & family. Thankyou again �read more
Thank you Mel for bringing our Bella home last night. A part of me feels better now, knowing that a part of her is back home where she can finally rest in peace. Thank you for the lovely extra gestures, like the hair, the forget-me-nots and that... beautiful poem that gave me hope ���read more
Mel, thank you so much for your compassion and genuine care during our time with you. We really appreciated it. We miss our beautiful Marley so much but it's nice to know that someone as caring as you looked after him at the very end � Thank you.
Thank you so much Mel and Jay for being so wonderful through one of the hardest times of my life. My dog meant the world to me and your service was so kind and understanding. It made this difficult time just that little bit easier. Stellaluna came... back home today with love and the whole package was so beautiful. I know that she would have been treated with respect and care while in your hands. I really cannot thank you enough ❤read more
Thankyou so much Mel for what you do. When Kitty died I was devastated but your compassion and gentleness made an awful situation bearable. I would 100% recommend you to anyone who has lost a pet and needs someone kind and compassionate to take care... of the cremation.read more
I lost my beloved Oscar dog 2 weeks ago and he came home to rest on Wednesday this week. We had been on borrowed time and after 14.5 years of love, it was his time. I had already decided to use Angel Ashes when his time came. We contacted Mel on the... Monday and she messaged us on the Tuesday to let us know our precious boy was now safely with her. A week later, and she brought him home to rest. I am appreciative of the kind and caring service Mel & Jay offer which is a very difficult time for any fur-parent. The respect with which they treat our precious babies and the thoughful touches when our babies are returned are appreciated. It doesn't take away the aching in your heart but it does help knowing that they care and understand. Thank you. Xread more
Thank you to Mel and family for your compassion and true dedication in this difficult time.Your service was was amazing and you are a true animal lover from the heart and it shows.You gave us comfort in our time of need in the passing of our... beautiful Angel, Gucci Dior. She is now home, thank you so much...read more
We had a fantastic experience when our family dog died. A German Shepard x kelpie called Brandy. We called Mel and she came and picked her up, comforted us and returned her ash's within the week. Brilliant service. Have and will recommend again.
My heartache when my beautiful gorgeous Mack passed away was definately eased by Mel's compassion in looking after my boy from the time he was picked up to the time he was bought back home. I knew my Mack was going to be well looked after by Angel... Ashes the minute I rang Mel when he passed. Thank you for the care shown during the past week.read more
The most amazing people ! Thank you so very much ! Absolutely wonderful caring and they gave us the care and help through a very hard time - thanks from the bottom of our hearts... ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️read more
The loss of our Zac was heartbreaking made a little easier by the wonderful Mel at Angel Ashes. This is a wonderful service helping our beloved furbabies move onto rainbow bridge. Thankyou Mel for your help & sympathy at our very sad time.
I want to say the most heartfelt thankyou for everything that Mel and Jay did for us. It's not easy what you do but gosh you do it well. Thankyou for your understanding and patience. Thankyou for looking after our girl pepper and being happy to... work around our unusual circumstances. Thankyou for consoling me when I broke down on the phone. Pepper was such a special girl to us, and taken too soon.Thankyou once againXoxo Lauren and ash xxxread more
A big thank you to Mel for taking care of Zoe for our family. She is sadly missed and now has a special place for us and our boys to go visit in our home. You do an amazing job. From Simon, Jade, Jaxson & Parker xx
I want to give a huge thank you to Mel & Jay for their incredibly fantastic service. From the first morning when Mel came to pick my Cody up till the day Mel bought him back home to me. They made this hard time just that bit easier.Thank you both... very much xxread more
I want to do a shout out to Angel Ashes. The lady who does this is amazing!!! I dont trust many people esp when it comes to knowing to this type of thing. Heard lots of horror stories of people not getting "their" pets ashes. But with Angel Ashes... you do. She listens and comforts you. With such bad circumstances in regards to losing my bonnie rabbit. I was overwhelmed with how well I was treated and the beautiful touches. Highly recommended for those unfortunate times 🙁 thank you Angel Ashesread more
Thankyou Mel and Jay for taking care of shiraz. Right from the 1st phone call when we were preparing for shiraz to be forever sleeping, to the knock on our door and Mel returning shiraz home to us. Your compassion and understanding of the... rollercoaster of emotions we have felt has made a heartbreaking time warmed by your love and care. Words can not express our gratitude for your support .. lin and phil..read more
Mel from Angel ashes provided such an amazing service, which was both compassionate and professional, when we lost our beautiful Maddie. This service made such a difficult time that little bit easier. And for this I'll be forever thankful. Keep up... your beautiful work guys. xread more
When our little fur baby passed away at 5.30 am on a Sunday morning we were both heart broken. He was 18 years old we knew it was coming. He died in our arms at home just how he would have wanted. All I knew is that I didn't want to hand him over to... strangers to be cremated. My husband found Angel Ashes on line. When she came to pick up our baby later that morning she was so understanding and caring I knew he was going with the right person. Within he the week he was back in a lovely container with his picture and a name tag. There were other little bits but I will leave that for you to experience. We have recommended to friends and will use again when the time comes. Such a lovely service for fur babies who have given so much love to you. Thanks for such a fantastic service and the caring that you showed.read more
10 stars to Mel and Jay, for helping me with my Chargers ashes, so caring and friendly and patient, Charger was my world and losing her was the hardest, thank you for showing us both so much respect and love.
First time using their service...blown away by their empathy and prompt assistance to orgainise arrangements for our Lilly cat. An unexpected and tragic situation on a long weekend made just a little bit easier thanks to Mel and Jay... .☆Thank~you!☆read more
I will always be grateful to you Mel, you were so kind and understanding. Jade means the world to me and losing her was so extremely hard. You're such a beautiful person in my eyes! I want to thank you for being there for me and looking after my... baby girl. I'm so glad i found Angel Ashes, now i am able to take Jade with me wherever i go. I love everything you brought home with her, means alot to me. Thank you!!!!! ❤read more
I have only ever had positive experiences with angel ashes and both mel and jay are a absolutely wonderful people. I have used angel ashes for clients pets and my own pets and the service has been outstanding. The added personal touches such as the... lock of fur and card was lovely and the prompt turn around time and personal delivery is highly appreciated. But above all of that knowing that my fur babies are treated with respect and dignity and I am shown compassion and support is a service that I believe isn't provided by any other business except angel ashes and I recommend them without hesitation. Thank you both for the wonderful service you provide, I would be lost without you guys!! xread more