Frequently Asked Questions

Please read our FAQ before sending us a message.

What areas and vets do you service?

We can collect your pet from any vet clinic or home in metropolitan Adelaide, usually within the same day of booking a cremation service.

If your pet is to be collected from your vet, please make sure you let them know you have chosen Angel Ashes to take care of your pet’s cremation, to ensure that the pet is not sent off to a different company.

What hours are you available?

We are available for vet and home collections 6 days a week. 

Monday to Friday, 10 am – 5 pm
Saturday, 11 am – 4 pm (+ $97)
Sunday, Closed

Will you put my pet to sleep?

No, your vet or one of our vet partners will organise the euthanasia.

Once you have made a booking with one of our vets, you can book Angel Ashes to collect your pet from either your home or the vet clinic. If you would like to spend some time with your pet afterwards, this is perfectly fine.

Our partners are:

Which payment methods are accepted?

We accept all major credit cards including American Express, PayPal, Afterpay, zipPay and Latitude payment plans. All can be used at our online checkout or over the phone.

Payment is due before or upon collection.

Will my pet be cremated individually?

We offer both Individual and Communal Cremations

Guardian Angel:

  • Individual cremation
  • Pick up from your home or vet
  • Comfort teddy with lock of fur
  • Rose essential oil soy candle
  • Satin bag for ashes
  • Certificate of individual cremation
  • Ashes returned to your home or workplace

Earth Angel

  • Communal cremation
  • Pick up from your home or vet
  • Comfort teddy with lock of fur
  • Rose essential oil soy candle
What exactly happens after booking a cremation?

We will take care of everything for you and remain in contact throughout the process.

  1. We contact you or your clinic to arrange transfer.
  2. Once collected, we will message you to let you know.
  3. Your pet enters a cremation queue.
  4. Once their ashes are ready, Mel will contact you.
  5. Ashes are personally returned to your home or workplace.
How long will delivery take?

It depends on which item you order and your location.

  • Return of ashes: Standard 7-10 business days from collection.
  • Urns / Jewellery: 2-10 days
  • Custom made memorials: minimum 3 weeks
  • Custom made jewellery: minimum 4 weeks
How secure is shopping in the Online Shop? Is my data protected?

Our website is operated over Hypertext Transfer Protocol Secure (HTTPS) to protect your data.

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