COVID-19 changes

We have made a few minor changes to our in-home service during the COVID-19 situation. Please see the changes below to keep both your and our family safe.

  • For home collections we will be unable to enter your home. We ask that you please bring your pet to our vehicle while keeping social distancing of 1.5m in mind. Please also ensure there is assistance available for heavy pets as we cannot assist from inside your home.
  • Vet collections are our preferred collection and return point but understand this isn’t always possible or feasible.
  • After hours appointments are currently unavailable due to family commitments.

We are doing our best to keep return times within our usual 7-10 days, however please note delays are possible.

Please message us for more detail and with questions as this is an ever changing situation.

We thank your for your patience and understanding.

Mel & Jay
ph. 1300 914 919

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