After a negative experience with a pet cremation service, Melanie was left holding an urn containing ashes she could only trust were those of her beloved fur-angel, Oakley-Bean.
Her sense of peace shattered, Melanie wanted to provide pet owners with the comfort that had been taken away from her.

In Faline's rural home town there were no services that catered to the passing of beloved furry family members.
Therefore, she was forced to bury her darling fur-angel, Sukie, with the heartbreaking knowledge that she would be leaving her behind when she moved away.
Faline wanted pet owners to have the range of options that were not available to her.

After being rescued from an animal shelter by Melanie and Faline, Dobby the shop cat came to live at Angel Ashes in order to provide cuddles and smiles to those in need. It is a job he performs with perfection.